There are insects/wild animals, will this solve my problem?
We make no promises when it comes to bugs or animals nor do we cover any of that in our warranty.
Can I salt my paving?
Yes, although unnecessary in most cases, salting is fine. Some alternatives are coffee grinds and cat litter. De-icer will affect the rubber paving, they are blue salt rocks with chemicals and might discolour the rubber product in the future.
Will ice build up on it?
Not usually, but if there were existing drainage issues or if you’ve been walking on the snow without clearing it, then there may be icy patches. Also, if it’s been snowing for an entire month and you haven’t shovelled it even once, then there’s a high chance that the bottom layer of snow has been […]
Can I shovel snow off my paving?
Yes, the snow should be easily removed with a plastic shovel. Metal shovels, snow blowers, and snow plows may damage the product. We do have a snow removal program for our clients during the winter contact the operations manager for more detail.
Is the product flammable?
It’s as flammable as landfill tires. Direct contact with flames will set it on fire, especially if you expose the paving to flames while it’s still curing. If you have a fire pit or fireplace, that’s fine as long as the product doesn’t come into contact with the fire. (Burn marks aren’t covered by the […]
I had a mat on the paving and now the underneath is a different colour. Why?
This is normal. The rest of the paving’s been exposed to the sun and elements and has ambered; the part under the mat hasn’t. Your options are to take the mat off and let it get some exposure to sunlight and dirt to blend in with the rest of the paving, or leave the mat […]
My project’s been installed, but why are there bubbles?
It could be for a number of reasons. It could be that the surface was damp and when it dried out, the water evaporated and created gas under the paving lifting it.
When will the smell go away?
It should go away within a few days, a week at most with proper ventilation. If it bothers you, you can try power washing it or Febreeze-ing it. The smell may be more in noticeable where the rubber is exposed to more sunlight.
How long do I have to wait in between prep and install time?
Normally, it happens within 2 weeks of each other although special circumstances may arise such as weather, emergencies, etc. In extreme cases where there’s a long gap between the two, the prep may have to be redone.
Why can’t I pay by credit card for the final deposit?
Because the credit card company charges us 2-3% for each transaction. We can process your credit card, but as is written in the terms and agreement on the back of your quote, there will be an additional admin fee—or, rather, you’ll get 2-3% deducted from a more expensive bill for paying cash/cheque since adding surcharges […]